Shipping Policy

SHIPPING POLICY

Packages Shipping:
Most orders placed before 2pm Eastern Time Monday – Friday will be processed the same business day.  Excludes truck shipments, boats and motors.   Our products are stored in multiple warehouses through out the country and at our store in Chattanooga, TN.  It can take us up to 3 business days to ship any order depending on the location of the items ordered and the time the order was placed, most orders are filled the same or next business day.   UPS 3 day Select, 2nd Day Air and Overnight Shipping take priority and we try to ship these orders as quickly as possible but this does not guarantee that any order will be shipped and delivered within the stated shipping time.  

Order Tracking:
Tracking codes are not assigned until the order is fulfilled, boxed and ready for shipping.   There are two ways to track your orders.  First you sign in to your account and view your orders.  Second you can go the the front page and enter your order ID or email address into the "Order Tracking" box and out system will email you a link with your tracking information in it.

Up Front Shipping:
We charge all shipping up front, with few exceptions, so you aren’t penalized for any separate shipments due to back orders or drop shipped items.

Back Orders & Out of Stock:

Our site uses a live inventory tracking system so that 99% of the time the products you order will be in stock.  In case of inventory mistakes and special orders we may have to back order some of the items in your order.  If we do put anything on back order you will be notified by email immediately.

International Shipping (Including Canada & Puerto Rico):

Because international shipping charges range from one country to another, and the charges include both destination and product selection costs, please follow the online checkout process to view the exact amount of shipping charge for your order. This amount does not include any customs, duties, and brokerage and import fees. You will not be required to enter any payment to view these charges online. Charges will be made to your credit card only after you enter your credit card number, and confirm your entire order at the end of the online checkout process.  Please note that we cannot guarantee International Shipping arrival dates as we have no control over the destination custom rules, timing, or processes. Please check with the destination country's local import/export compliance and policies to best estimate if there are any potential additional shipping times or duties due the local governments that are outside of our control. 

UPS Delivery Times Map:

DAMAGED GOODS

Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please Contact Us immediately. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.

Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and Contact Us immediately.